查看同類圖書：生活時尚»體育»球類»設施高級戰略：應對艱難局面的工具與技能（英文原版進口）

設施高級戰略：應對艱難局面的工具與技能（英文原版進口）

【作　者】：BENS

【又/譯名】：ADVANCED FACILITATION STRATEGIES: TOOLS & TECHNIQUES TO MASTER DIFFICULT SITUATIONS (WITH CD)

【叢編項】：無

【裝幀項】：平裝 28×21cm / 272

【出版項】：John Wiley / 2005年7月

【ISBN號】：9780787977306 / 0787977306

【原書定價】：￥451.55　有2家書店打折銷售　

【主題詞】：進口圖書－原版休閑生活

書籍介紹

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【圖書簡介】
　　From Ingrid Bens， the author of the best-selling book Facilitating with Ease！， comes the next-step resource for project leaders， managers， community leaders， teachers， and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.

【作者簡介】
　　Ingrid Bens is a consultant， speaker， and trainer who specializes in facilitation skills， team building， conflict management， employee participation， and organizational change. She is a partner in the consulting firm Participative Dynamics.

【本書目錄】
Introduction.
1.AdvancedStrategiesOverview.

YourPersonalPhilosophyofFacilitation.

TheThreeLevelsofCompetence.

WhereAreYouNow?—Self-Assessment.

ThePowerofYourPresence.

PersonalProjectionAssessment.

WhatisO.D.?

WorkingasaConsultant.

TwoFormsofConsulting.

ExpandingYourPowerBase.

GainingtheAuthoritytoFacilitate.

LosingtheFacilitatorRole.

MaintainingandRegainingtheRole.

TheTwoTypesofInterventions.

DeepeningYourProcessResponses.

ManagingtheRoleofLeaders.

WhentheBossisintheRoom.

EnhancingYourQuestioningSkills.

AskingComplex,HighQualityQuestions.

AdvancedFacilitationinAction.

AdvancedSkillsObservationSheet.

DebriefingYourExperience.

TheFiveRulesofFacilitation.

2.TheComplexitiesofDecisionMaking.

ShiftingGroupFocusfrom“What”to“How”.

DecisionDilemma#1–LackofClarityAboutWhethertheGroupIsMakingDecisions.

DecisionDilemma#2–LackofClarityAboutEmpowerment.

DecisionDilemma#3–ConfusionAboutWhichDecision-MakingMethodtoUse.

DecisionDilemma#4–UseofPositionalProcesses.

DecisionDilemma#5–ThePresenceofGroupThink.

DecisionDilemma#6–LackofTechniquestoOvercomeBlockstoAgreement.

DecisionDilemmasSummaryChart.

MoreonDecision-MakingOptions.

MoreonCompromise.

OvercomingProblemswithCompromise.

MoreonMajorityVoting.

OvercomingProblemswithMajorityVoting.

MoreonMultivoting.

OvercomingProblemswithMultivoting.

MoreonConsensusBuilding.

ComparingConsensusandConsensusBuilding.

OverviewoftheConsensus-BuildingProcess.

OvercomingProblemswithConsensusBuilding.

ToolsOverview.

TheDecision-MakingRoadmap.

Decision-MakingChecklist.

DecisionEffectivenessExitSurveyElements.

DecisionEffectivenessSurvey.

3.ConflictManagementStrategies.

OperatingUnderMistakenAssumptions.

TheImportanceofMakingInterventions.

KnowingWhentoIntervene.

NineWaystoIntervene.

TheArtofPositiveConfrontation.

MonitorYourSelf-Talk.

WhenNothingWorks!.

ConflictSenerios:.

1.RoleConfusion–What’safacilitator?

2.ThePersonalAttack–Whoareyouanyway?

3.LackofAuthority–Youcan’tfacilitateme!

4.UnclearMeetingGoal–What’sthisabout?

5.AgendaOverload–We’regoingtodiscussallthat!?!

6.MistakenAssumptions–Whotoldyouthat?

7.HiddenAgendas–Wishweweretalkingabouttherealissues.

8.ResistanceandLackofBuy-in–What’sinitforme?

9.ResistancetoProcess–Don’tfenceusin!

10.LackofNorms–Wedon’tneedrules!

11.IgnoringGroupNorms–Ohthoserules!

12.TheOver-Participant–Andfurthermore...

13.TheUnder-Participant–Ihavenothingtoadd!

14.ThePositionalDebate–I’mright;you’rewrong!

15.TheJoker–Aren’tIFunny!

16.Side-Chatters–Psst,Psst,Psst....

17.Side-Trackers–Onanothernote....

18.Blocking–Isimplywon’tsupportthisdecision.

19.UnresolvedConflicts–Thisgoeswayback!

20.Cynicism–Whybother!

21.Sarcasm–Thisistypicalofyou!

22.Stuck–Arewestilltalkingaboutthat?

23.ConflictErupts–LetmetellyouhowIreallyfeel!

24.AMemberStormsOut–I’mnotlisteningtothis!

25.UnwillingtoTakeResponsibility–I’mnotdoingit!

26.LosingAuthority–HaveIlostyou?

27.BlockedConsensus–Whycan’tweagree?

28.LackofClosure–Let’sfinishthislater.

29.LackofFeedback–Let’stalklater!

30.LackofFollow-Through–Nothingeverhappens!

4.ConsultingStrategiesforFacilitators.

Step1:Assessment.

QuestionDevelopment.

SampleAssessmentQuestions.

ChecklistforConductingEffectiveInterviews.

IdentifyingtheClient.

DataAnalysisWorksheet.

Step2:Design.

SessionDesignWorksheet.

SessionDesignComponents.

SessionDesignTemplate.

DesignChecklist.

Step3:Contracting.

ProposingaProcessDesign.

DealingwithResistance.

CharacteristicsofaStrongContract.

SampleLetterofAgreement.

Step4:Implementation.

StartingaFacilitation.

DuringaFacilitation.

EndingaFacilitation.

PlanningforAction.

TroubleshootingtheActionPlans.

Step5:Follow-up.

MonitoringandEvaluatingResults.

ReportingonProgress.

MeetingEvaluationForm.

5.EssentialProcessesforFacilitators.

StrategicPlanning.

ChangeManagement.

ProjectManagement.

Benchmarking.

PrioritySetting.

LargeGroupProblemSolving.

ProcessImprovement.

SurveyFeedback.

Win/WinNegotiation.

CustomerServiceImprovement.

TeamLaunch.

NewLeaderIntegration.

ConflictMediation.

Coaching.

References.

AbouttheAuthor.

HowtoUsetheAccompanyingCD-ROM.

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