【本書目錄】 Unit 1 Memos 1.1 The Layout of Memos 1.2 The Planning of Memos 1.3 The Tone of Memos 1.4 Presentation of Content 1.5 Effective Memo Checklist 1.6 Sample Memos 1.7 Notes 1.8 Communication Laboratory Unit 2 Notices 2.1 Formats of Notices 2.2 The Layout of Notices 2.3 How to Write a Notice 2.4 Sample Notices 2.5 Notes 2.6 Communication Laboratory Unit 3 Invitations 3.1 Categories of Invitations 3.2 The Layout of Invitations 3.3 Sample Invitations 3.4 Notes 3.5 Communication Laboratory Unit 4 Toasts 4.1 The Layout of Toasts 4.2 The Planning of Toasts 4.3 The Tone of Toasts 4.4 Presentation of Content 4.5 Effective Toast Checklist 4.6 Sample Toasts 4.7 Notes 4.8 Communication Laboratory Unit 5 Minutes 5.1 The Layout of Meeting Minutes 5.2 Do's and Don'ts in Meeting Minutes Writing 5.3 Sample Minutes 5.4 Notes 5.5 Communication Laboratory Unit 6 Itineraries 6.1 The Layout of Itineraries 6.2 The Planning of Itineraries 6.3 The Tone of Itineraries 6.4 Presentation of Itineraries 6.5 Effective Itinerary Checklist 6.6 Sample Itineraries 6.7 Notes 6.8 Communication Laboratory Unit 7 Forms and Diagrams 7.1 Types of Forms 7.2 Types of Diagrams 7.3 Notes 7.4 Communication Laboratory Unit 8 Proposals Unit 9 Reports Unit 10 Articles Unit 11 Business Advertisements Unit 12 Business Profiles Unit 13 Resumes and Letters of Application Unit 14 Certificates and Credentials Unit 15 Public Signs Unit 16 Questionnaires References