【圖書簡介】 with thoughtful， current perspectives on such issues as race， gender， and cultural expectations as they arise， the author explores such key topics as：· the nature and sources of conflict， and ways of resolving it;· negotiation ： theories， approaches， and practical techniques;· mediation - models， skills， and practicing neutrality;· the arbitrator's role in resolving disputes;· other adjudicative and nonadjudicative processes;· policy issues， such as institutionalizing and regulating ADR;· ...and all the crucial trends in this growing area of today's legal practice！Giving readers the opportunity to apply theory to real-life situations and test newly-learned skills， the author includes role plays and skill development exercises， as well as detailed discussions of ethical issues and practical applications in various spheres where disputes commonly arise：from families and schools to construction projects and the environment.
【本書目錄】 Deface Acknowledgments 1 Introduction Introductory Notes Conflict's Impact and the Necessity of Understanding Conflict Conflict Is Pervasive Reaction to Conflict Sources of Conflict Overview of Conflict Resolution Processes Negotiation Mediation Arbitration Other Processes The Court System Exercises 2 Conflict Introduction What Is Conflict and How Is It Perceived? Sources of Conflict Miscommunication Differences Anger, Mistrust, and Fear Responsibility Expectations and Roles Resources Difficult People Summary Exercises 3 Negotiation Introduction Negotiation Theories Competitive Approach Cooperative Approach Distributive vs. Integrative Bargaining Linking Issues Flexibility Examples One-Text Approach Theory Summary Preparation for Negotiation Factual Preparation Role-Playing Other Determinations Time, Place, and Parties Flexibility Essential Steps in the Process Preliminary Negotiations …… 4 Mediation 5 Arbitration 6 Other Forms of Dispute Resolution 7 Policy,Ethical,and Practice Issues Appendices Bibliography Index
【圖書簡介】
【購買本書】
